AI Employees
    AI Receptionist

    Every Inquiry Deserves an Answer.

    Customers reach out at all hours. The AI Receptionist answers common questions using your approved business information, keeps the conversation moving, and hands off to you when a person is needed.

    The problem it helps with

    Repetitive customer communication quietly eats your team's day. AI Receptionist takes the routine parts off your plate.

    Inquiries land after hours and go unanswered until morning.
    Staff are pulled away from customers to answer the same questions repeatedly.
    Messages pile up across chat and voice with no consistent response.
    See it in motion

    How AI Receptionist works

    Scroll through a typical interaction. Illustrative example — configured around your business, not a live AI integration unless connected.

    Stage 1

    Visitor opens the website

    A potential customer lands on your site at any hour and starts a conversation.

    Website chat · 11:47 PM
    Hi, are you open today?
    Stage 2

    Customer asks about a service

    The visitor asks a common question about what you offer or how you work.

    What services do you offer and how much?
    Stage 3

    AI responds from approved information

    The AI Receptionist answers using your approved business knowledge and FAQs.

    Hi there! We offer [your services]. I can help with general questions, a booking request, or a quote. What would you like to do?
    Stage 4

    Optional browser-based voice

    The customer can switch to web-based voice for a hands-free exchange — no phone involved.

    Web voice active · listening…
    Stage 5

    Lead information gathered

    Contact details and intent are captured so the opportunity isn't lost.

    Lead captured — Alex Reyes, appointment interest
    Stage 6

    Owner receives an alert

    You get a relevant notification, and a human handoff when one is needed.

    New inquiry received — needs your confirmation

    Features & practical use cases

    Conversation AI

    Natural chat answers from your approved business knowledge and FAQs.

    Website Chat AI

    Embedded chat on your site that responds instantly, day or night.

    Web-based Voice AI

    Browser-based voice interactions — no telephone, no call-center.

    Knowledge Base

    Answers stay consistent because they're grounded in what you approve.

    Typical use cases

    • Answering hours, location, and basic service questions
    • Capturing a name and contact details from a visitor
    • Routing a complex or sensitive question to a person
    • Giving every visitor a consistent first response, 24/7

    Advantages & limitations

    Every visitor gets an instant, consistent response — day or night.
    Repetitive questions stop interrupting your team.
    Leads are captured instead of lost to silence.

    Honest limitations

    • Answers only what's in your approved business information.
    • Cannot make medical, legal, or professional decisions.
    • Hands off — it doesn't replace human judgment for complex cases.

    Underlying AI capabilities

    AI Receptionist draws on a connected set of AI capabilities managed by RRelevate — not a single isolated model.

    Conversation AI
    Website Chat AI
    Web-based Voice AI
    Knowledge Base
    Supported connected messaging channels

    Package availability

    Available on AI Front Desk, AI Growth Team, and Enterprise.

    Availability and billing depend on your agreed RRelevate plan. Applicable AI usage is billed according to your plan and current usage terms.

    Human handoff

    • Complex or sensitive questions needing a human reply
    • Pricing that requires a custom quote
    • Complaints or urgent concerns

    What you receive

    • New chat or voice inquiry received
    • Question answered outside business hours
    • A customer needs a human reply

    Common questions

    Try AI Receptionist free for 7 days.

    We'll set it up, test it, and hand you the updates that matter. No software to learn, no obligation to subscribe.

    Lucille
    Hi there! Have a question? Chat with us here.