Terms & Conditions

1. Agreement and Acceptance

These Terms & Conditions (“Terms”) govern the use of RRelevate’s website, AI services, Smart Websites, subscriptions, and related services.

RRelevate is a Philippine-registered business operating under the trade name RRelevate.

By subscribing to a service, the customer agrees to the applicable Terms presented before payment.

Customers purchasing standard AI Front Desk or AI Growth Team subscriptions are not required to sign an individual service contract. Acceptance of these Terms is required before payment.

Enterprise services requiring a separately quoted setup fee are governed by an agreement signed by both parties, together with these Terms to the extent applicable and not inconsistent with that agreement.

2. Our Services

RRelevate provides fully managed business technology services, including:

• AI Front Desk.
• AI Growth Team.
• Individually scoped Enterprise solutions.
• Included Smart Websites.
• Supported AI conversation and Website Voice AI services.
• Agreed customer communication workflows.
• Routine maintenance, support, and optimization.

Services and features depend on the selected subscription, agreed scope, available integrations, and technical compatibility.

Not every AI capability or communication channel is included in every plan.

3. Subscription Plans

Basic Inquiry — ₱2,500 per month

The Basic Inquiry plan includes a standard Smart Website, website hosting, first-year standard domain registration, customer inquiry forms, and form-based automated notifications.

Basic booking or quotation request forms are included where configured.

Conversation AI and Website Voice AI are not included in this plan.

AI Front Desk — ₱3,500 per month

The current Founders Offer includes standard AI receptionist capabilities, eligible Smart Website services, standard setup, and routine maintenance.

Applicable AI usage and email sending charges are billed separately.

AI Growth Team — ₱7,500 per month

The current Founders Offer provides broader agreed AI employee functions and eligible Smart Website services.

Eligible Conversation AI and Website Voice AI usage is included in the subscription, subject to applicable fair-use conditions and service exclusions.

Applicable email sending charges are billed separately.

Enterprise

Enterprise pricing, scope, implementation requirements, and setup fees are determined individually by RRelevate.

Applicable details are documented in the agreed quotation and signed agreement.

4. Founders Offer and Subscription Price Changes

The ₱3,500 and ₱7,500 prices are Founders Offers.

RRelevate determines when these offers end or when new prices are introduced.

Eligible existing customers retain their original subscription rate while the same subscription remains active and eligible.

Cancellation or a change to another plan may end eligibility for the previous Founders rate.

The price of a newly selected plan is the approved rate available at the time of the change.

Existing subscription pricing changes, where applicable, will be handled according to the agreed subscription terms and applicable law.

5. Included Smart Website

Eligible standard subscriptions include a Smart Website with:

• Up to five pages.
• Initial standard website design and setup.
• Initial content drafted from customer-provided business information.
• Included hosting while the eligible subscription is active.
• Eligible first-year domain registration.
• Up to five initial revision rounds.
• Up to five minor website modifications per monthly billing cycle.

The included website is part of the subscription and is not a permanently free standalone hosting or development service.

The customer must approve the website before publication.

6. Website Revisions and Modifications

Initial development includes up to five revision rounds within the agreed website scope.

After launch, eligible customers receive up to five minor modifications per monthly billing cycle.

Modifications are counted per distinct change request, not by the number of page elements affected.

Unused monthly modification allowances do not carry forward.

Major redesigns, additional pages, advanced functionality, or work outside the agreed scope may require separate quotation and payment.

7. Domain Registration, Renewal, and Transfer

Eligible first-year domain registration is included with the subscription.

Annual renewal fees after the first year are separately payable at the applicable renewal rate.

RRelevate may manage domain registration and renewals on the customer’s behalf.

Domain registration, ownership rights, renewals, expiration, and transfers remain subject to the applicable registrar and registry policies and relevant law.

Customers may request transfer of an eligible domain, subject to verification, technical requirements, registrar restrictions, and lawful rights.

A domain that expires is not automatically transferred to RRelevate. Renewal or recovery after expiration is not guaranteed.

Any separately charged recovery, transfer, or reacquisition arrangement must be disclosed and agreed upon.

8. Customer Responsibilities

Customers must:

• Provide accurate and current business information.
• Have appropriate rights to submitted logos, text, images, and other materials.
• Review and approve website content before publication.
• Supply required permissions and authorizations for agreed integrations.
• Ensure their business policies and customer-facing information are lawful and accurate.
• Respond when RRelevate reasonably requires clarification or authorization.
• Pay subscription charges and applicable approved fees when due.
• Use the services in accordance with applicable laws and platform rules.

Customers remain responsible for their business decisions, customer service policies, professional advice, and legal or regulatory compliance.

9. AI Services and Limitations

AI employees are automated assistants.

They may respond to inquiries, collect information, support configured workflows, and perform agreed actions within available technical capabilities.

AI outputs can occasionally be inaccurate or incomplete. Customers should maintain appropriate oversight of business-critical information and decisions.

RRelevate does not guarantee a particular number of leads, sales, appointments, conversions, or revenue increases.

An appointment request is not a confirmed booking unless the applicable booking system successfully verifies it.

AI employees cannot guarantee uninterrupted availability or performance of third-party systems.

10. Communication Channels

Conversation AI may support website chat, Facebook Messenger, Instagram Direct Messages, SMS, WhatsApp, TikTok messaging, email, and supported Facebook comment workflows.

Website Voice AI is provided separately through supported website functionality.

Channel availability depends on the plan, approved configuration, account permissions, external services, and technical compatibility.

Some communication channels or integrations may incur additional charges.

Telephone-based AI calling is not automatically included in Website Voice AI.

11. Subscription Activation and Onboarding

The first monthly billing period begins when RRelevate verifies the customer’s initial subscription payment.

This date establishes the customer’s monthly billing anniversary.

Billing begins upon payment verification even if onboarding, website preparation, configuration, or other implementation work is still underway.

Customers are informed of this arrangement before payment.

The full paid-service onboarding form is provided after payment verification.

RRelevate provides an implementation estimate after reviewing the customer’s requirements. There is no universal guaranteed launch timeframe.

For Enterprise projects requiring setup fees, both the signed agreement and applicable payment are required before implementation.

12. Subscription Billing and Payment

Standard subscriptions are billed monthly according to each customer’s individual billing anniversary.

When the original billing date does not exist in a shorter month, billing occurs on that month’s final calendar day, then returns to the original date when available.

RRelevate currently provides customer invoices containing bank-generated QR payment instructions.

Payment is considered received only after verification.

Additional payment methods may be introduced when officially activated.

13. Usage-Based Charges

AI Front Desk customers are billed separately for applicable AI usage based on actual consumption and RRelevate’s approved selling rates.

AI Growth Team includes eligible AI usage within the agreed subscription scope, subject to applicable fair-use conditions and exclusions.

Applicable email sending is billed separately for both plans.

The current email sending rate is USD $0.002025 per billable email, equivalent to USD $2.025 per 1,000 billable emails.

Additional email-related services may be subject to different charges where applicable.

Usage charges are calculated from verified records and billed in arrears with the following monthly invoice.

USD-denominated charges are converted to Philippine pesos using the applicable USD-to-PHP exchange rate at the time of billing.

Customers will not be charged twice for usage already included in their subscriptions.

14. Late Payment and Suspension

RRelevate uses the following overdue payment schedule:

• Day 0: Invoice due-date reminder.
• Day 3: Follow-up payment reminder.
• Day 7: Final reminder and notice of impending suspension.
• Day 8: Suspension when payment remains outstanding and no approved exception applies.

A suspension for nonpayment affects both AI employee services and the included Smart Website.

RRelevate verifies the payment status and any approved extension before applying suspension.

Services may be restored after outstanding payment is verified.

There is no additional reactivation fee for temporary nonpayment suspension.

The original billing anniversary remains unchanged, and the paid period is not automatically extended for suspended days.

15. Subscription Upgrades and Downgrades

Customers may request an upgrade or downgrade to an available plan.

An upgrade uses the currently approved price of the new plan. Applicable prorated charges require customer approval and verified payment before the upgrade is implemented.

Downgrades take effect at the next monthly billing anniversary.

The original monthly billing anniversary remains unchanged.

Previous Founders Offer pricing is not automatically restored after a plan change.

16. Cancellation

Customers may cancel AI Front Desk or AI Growth Team at any time.

Cancellation takes effect at the end of the current paid subscription period.

Unless otherwise required by applicable law, unused portions of standard monthly subscriptions are not automatically refunded or credited.

Customers remain responsible for legitimate outstanding charges incurred before termination.

Enterprise cancellation conditions are governed by the signed agreement.

17. Refunds and Setup Fees

Standard subscription payments are generally nonrefundable for a period already commenced, subject to mandatory legal remedies.

Standard AI setup is included in the standard subscription price.

Separately approved advanced customization requires payment of the quoted fee before work begins.

Enterprise one-time setup fees are paid in advance and are generally nonrefundable upon voluntary customer cancellation, except where mandatory law or the executed agreement provides otherwise.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

18. Effects of Cancellation

On the effective cancellation date:

• Included website hosting ends.
• The Smart Website goes offline.
• AI employee services stop.
• Applicable subscription-based automations stop.

Customers may request exports of eligible business data and content and assistance with eligible domain transfers, subject to verification and applicable technical, contractual, and legal conditions.

RRelevate’s proprietary workflows, prompts, templates, and configurations are not automatically transferred.

19. Retention and Reactivation

RRelevate ordinarily retains inactive website and AI configurations for 30 calendar days after effective cancellation.

Reactivation within that period may allow reuse of existing standard configurations without a new standard setup fee, provided they remain available and reusable.

A canceled customer reactivating service is charged using the currently available approved subscription rate.

The new verified subscription payment date establishes the new billing anniversary.

After 30 days, restoration is not guaranteed and new setup or separately quoted work may be required.

This provision concerns service configurations and does not replace RRelevate’s separate personal data retention obligations.

20. Maintenance and Customer Support

Routine AI maintenance, knowledge updates, and optimization within the agreed subscription scope are included.

Routine AI maintenance requests are not subject to a fixed monthly request limit.

Advanced integrations or substantial new features may require separate quotation.

RRelevate provides an initial human response within one business day, Monday through Friday, excluding Philippine public holidays.

This commitment concerns the initial human response, not a guaranteed resolution deadline.

Critical security, privacy, and major service issues receive priority escalation.

21. Third-Party Dependencies and Service Interruptions

RRelevate services may depend on third-party communication platforms, AI providers, hosting services, domain registrars, internet connectivity, and other technical systems.

Service interruptions may occur due to external outages, platform changes, access restrictions, maintenance, or other causes.

RRelevate investigates reported interruptions and takes reasonable action within its control.

RRelevate does not guarantee 100% uptime or a universal restoration deadline.

22. Intellectual Property and Customer Content

Customers retain their applicable rights to their original business information, content, and materials.

Customers authorize RRelevate to use submitted content as reasonably necessary to provide the agreed services.

RRelevate retains ownership of its independently developed proprietary materials, including reusable templates, prompts, automation workflows, systems, configurations, and technical methods.

Payment for a subscription does not automatically transfer ownership of those proprietary materials.

Customers remain responsible for obtaining permission to use materials they provide.

23. Privacy and Data Protection

RRelevate handles personal data according to applicable law, its published Privacy Policy, and relevant agreements.

Customers using RRelevate to process information about their own clients remain responsible for applicable privacy notices, lawful processing, permissions, and other obligations relevant to their business.

Both parties must cooperate as appropriate to address lawful data-related requests and concerns.

24. Acceptable Use

Customers must not use RRelevate services for unlawful, fraudulent, abusive, deceptive, or unauthorized activities.

Customers must not intentionally misuse systems, interfere with security, send unlawful communications, or use services in violation of applicable third-party platform rules.

RRelevate may restrict or suspend misuse where reasonably necessary, subject to applicable law and contractual obligations.

25. No Guarantee of Business Results

RRelevate provides technology and operational support but does not guarantee specific financial results, customer acquisition levels, sales, search rankings, appointment volumes, or other business outcomes.

Any illustrations, demonstrations, or estimates are informational and do not constitute guaranteed results.

26. Liability and Legal Rights

Each party remains responsible for its obligations under applicable law and the relevant agreement.

To the extent permitted by law, neither party is responsible for losses arising solely from circumstances beyond its reasonable control.

Any contractual limitation of liability must be interpreted subject to applicable Philippine law and mandatory consumer remedies.

Nothing in these Terms removes rights, warranties, remedies, or protections that cannot lawfully be excluded.

27. Changes to Services and Terms

RRelevate may update its service offerings and Terms from time to time.

Material changes affecting an existing customer’s contractual rights or obligations will be communicated as required by applicable law and the relevant agreement.

Changes to an existing customer’s agreed subscription or important business workflows requiring authorization will not be treated as automatically approved merely because a website policy was updated.

28. Governing Law and Disputes

These Terms are governed by the applicable laws of the Republic of the Philippines.

Customers are encouraged to contact RRelevate first to seek a practical resolution to service or billing concerns.

This does not restrict the customer’s right to seek assistance or remedies from appropriate government authorities or courts where applicable.

29. Contact Information

For questions or concerns, you may contact:

Questions about subscriptions, billing, service terms, or cancellation may be submitted through the official contact channels.