Privacy Policy

1. Introduction

RRelevate (“RRelevate,” “we,” “our,” or “us”) provides fully managed AI employee services, Smart Websites, customer communication solutions, and related automation services in the Philippines.

We respect your privacy and are committed to handling personal data responsibly and transparently in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules, and other applicable Philippine laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, communicate with our AI assistants, request a demonstration, subscribe to our services, or otherwise interact with RRelevate.

Website: https://rrelevate.io
Privacy inquiries: info@rrelevate.io
Phone: 0995-844-1704

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to RRelevate’s website.
• Prospects requesting information or personalized demonstrations.
• Individuals communicating with Maya or other RRelevate AI assistants.
• Customers subscribing to RRelevate services.
• Authorized representatives and contacts of business customers.
• Individuals submitting support, billing, or privacy-related requests.

When RRelevate processes personal data on behalf of a business customer through that customer’s AI employees or Smart Website, the business customer may determine the purposes and lawful basis for that processing. RRelevate processes such information according to applicable agreements, instructions, and legal requirements.

The business customer’s own privacy policy may also apply to its customer interactions.

3. Information We Collect

Depending on your interaction with us, we may collect:

• Contact information: Names, business names, email addresses, telephone numbers, and communication preferences.
• Business information: Industry, business descriptions, products, services, locations, operating hours, website links, social media pages, and information provided for service configuration.
• Inquiry and conversation information: Messages, questions, submitted forms, appointment preferences, demonstration requests, support requests, and other communications.
• Voice interaction information: Audio recordings, transcripts, and associated interaction details when Website Voice AI recording or transcription is enabled.
• Billing information: Subscription details, invoices, payment references, transaction confirmation details, and applicable usage records.
• Technical information: Browser information, device details, IP addresses, website activity, cookies, and similar information where collected by our website or service providers.

We aim to collect only information reasonably necessary for specified, legitimate purposes.

4. How We Use Personal Information

We may process information to:

• Respond to inquiries and customer requests.
• Prepare personalized AI demonstrations.
• Assess business needs and service eligibility.
• Provide and maintain subscribed services.
• Configure Smart Websites, AI employees, and agreed automation workflows.
• Schedule consultations and send appointment notifications.
• Process invoices, verify payments, and maintain billing records.
• Provide technical support and investigate service issues.
• Improve AI accuracy using verified business information and relevant service records.
• Maintain security and prevent misuse.
• Comply with applicable laws, regulations, and lawful requests.
• Send promotional communications where an appropriate lawful basis exists, including consent when required.

We do not treat general website use or submission of an ordinary inquiry as blanket consent to unrelated promotional marketing.

5. Legal Bases for Processing

Depending on the circumstances, we may process personal information based on:

• Your consent where required.
• Steps requested before entering into a service agreement.
• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests, where permitted and appropriately assessed.
• Other lawful grounds recognized under applicable Philippine law.

Sensitive personal information is subject to additional legal requirements and will not be treated as ordinary business contact information.

6. AI-Assisted Communication

RRelevate uses AI virtual assistants, including Maya, to help respond to inquiries and support configured customer workflows.

These assistants are automated systems, not human employees. They may analyze information provided during a conversation to prepare responses, collect relevant details, and support authorized service actions.

AI-generated responses may occasionally be inaccurate or incomplete. Matters requiring account-specific verification, special approval, or human judgment may be referred to an authorized representative.

We do not authorize AI assistants to disclose confidential account information without appropriate verification.

7. Website Voice AI and Recording

Website Voice AI allows visitors to interact with a virtual assistant using their voice.

Where recording or transcription is enabled, we provide appropriate notice and obtain consent where required by law.

Our approved standard retention schedule for RRelevate’s own Website Voice AI interactions is:

• Audio recordings: up to 90 days.
• Conversation transcripts: up to 12 months.

These periods may be affected by applicable legal obligations, legitimate retention requirements, and verified technical capabilities.

Actual deletion and retention controls must be implemented and confirmed within the relevant systems.

Retention arrangements for AI services operated on behalf of business customers may depend on the applicable customer agreement, lawful instructions, and service configuration.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies for essential website functions, performance, security, analytics, and other disclosed purposes.

Where required, visitors will be given appropriate notice and choices concerning nonessential cookies.

Browser settings may also allow visitors to manage or block certain cookies, although doing so can affect website functionality.

9. Marketing Communications

We may send service-related notices necessary to process inquiries, maintain subscriptions, provide support, or communicate relevant account information.

Promotional marketing communications are handled separately.

Where consent is required, we obtain affirmative permission before sending promotional messages.

You may opt out of applicable promotional communications using the provided unsubscribe method or by contacting us.

Opting out of marketing does not necessarily stop essential service or transactional notifications.

10. Sharing and Service Providers

We may disclose information to authorized service providers that support our operations, including providers of:

• Website hosting and technical infrastructure.
• AI processing and communication services.
• Customer relationship management and automation.
• Email, messaging, and voice communications.
• Billing and payment processing.
• Security, storage, analytics, and technical support.

We may also disclose information when required by law, lawful government requests, or the establishment, exercise, or defense of legal claims.

We do not sell personal information to advertisers.

Where applicable, service providers are expected to handle information under appropriate contractual, confidentiality, privacy, and security arrangements.

11. Cross-Border Processing

Some technology providers may process or store information outside the Philippines.

Where cross-border processing occurs, RRelevate will take appropriate measures required by applicable law to protect personal information, including relevant contractual and organizational safeguards.

The locations and arrangements depend on the providers and services used.

12. Data Security

We use reasonable organizational, physical, and technical safeguards appropriate to the information and services involved.

Access to private conversation records and account information is restricted to authorized personnel and service providers as necessary for legitimate purposes.

No website, internet transmission, or electronic storage system can be guaranteed completely secure.

Please do not provide passwords, one-time passcodes, complete payment card details, or sensitive identity documents through unsecured chat or voice interactions.

13. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, accounting, contractual, security, and operational requirements.

Different records may have different retention periods.

For RRelevate’s own Website Voice AI, our approved standard schedule is up to 90 days for audio and up to 12 months for transcripts, subject to the conditions described above.

Following subscription cancellation, inactive Smart Website and AI service configurations are ordinarily retained for 30 calendar days to support eligible restoration requests.

This 30-day configuration period does not necessarily apply to all customer data, conversation histories, financial records, or records subject to separate legal retention requirements.

Information that is no longer required will be disposed of or anonymized through appropriate methods, subject to technical capabilities and legal obligations.

14. Your Data Privacy Rights

Subject to applicable law, you may have the right to:

• Be informed about the processing of your personal data.
• Request access to personal data concerning you.
• Request correction of inaccurate or incomplete information.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request erasure or blocking where legally applicable.
• Exercise applicable data portability rights.
• Seek damages or lodge a complaint with the National Privacy Commission where appropriate.

To exercise your rights, contact info@rrelevate.io.

We may request reasonable verification before fulfilling a request, especially where disclosure could affect another person’s information.

Requests are assessed according to the applicable legal requirements and relevant exemptions.

15. Personal Data Breaches and Security Concerns

Suspected unauthorized access, disclosure, or loss of personal data is escalated for prompt assessment and appropriate action.

Where a breach triggers applicable notification obligations, RRelevate will follow the relevant legal requirements.

You may report privacy or security concerns to info@rrelevate.io.

16. Children’s Personal Information

RRelevate’s general website and services are intended primarily for business owners and authorized business representatives.

We do not intentionally solicit unnecessary personal information from children through our general marketing website.

Services provided to schools, clinics, or other organizations may involve information relating to minors. Such processing must be governed by appropriate customer instructions, lawful bases, safeguards, and applicable agreements.

17. Third-Party Websites and Platforms

Our website may contain links to external websites or use third-party services.

Those providers may have their own privacy policies and practices. RRelevate does not control the privacy practices of independent third-party websites.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in services, technology, legal requirements, or information practices.

The current version will be published on our website with its effective date.

Where legally required, we will provide additional notice or obtain applicable consent before materially changing how personal information is processed.

19. Contact Us

For privacy concerns, inquiries, or requests involving personal information:

You may also contact the Philippine National Privacy Commission regarding applicable data privacy rights and concerns.