AI Transparency & Responsible AI Use

1. You’re Communicating With AI

RRelevate uses AI-powered virtual assistants, including Maya, our virtual assistant on the RRelevate website.

Maya and our other AI employees are automated systems, not human staff members.

They can communicate naturally in supported languages, including English, Filipino, and Taglish, depending on their configuration.

Our AI assistants may adapt their responses to the language, questions, and context of a conversation, but they must not deliberately misrepresent themselves as human representatives.

You can ask whether you’re speaking with AI at any time.

2. What Our AI Employees Can Do

Depending on the business, selected subscription, and approved configuration, RRelevate AI employees can help with:

• Answering common customer questions.
• Providing information about approved business services and products.
• Collecting customer inquiries and requests.
• Assisting with appointment and reservation inquiries.
• Supporting sales and customer follow-up activities.
• Sending configured notifications.
• Supporting approved customer engagement and reputation management workflows.
• Directing requests to authorized business representatives when human attention is needed.

These functions depend on the capabilities and permissions of the relevant communication channels, integrations, and approved business workflows.

Not every feature is automatically included in every subscription.

3. Where You May Encounter Our AI

Our Conversation AI may be available through supported channels such as:

• Website chat.
• Facebook Messenger.
• Instagram Direct Messages.
• SMS.
• WhatsApp.
• TikTok messaging.
• Email.
• Supported Facebook comment interactions.

Website Voice AI provides a separate voice interaction experience through a compatible website.

Channel availability varies according to the business’s configuration and applicable platform capabilities.

Some channels may be operated by independent third-party service providers.

4. How AI Generates Responses

Our AI employees use configured instructions, approved business information, relevant conversation context, and supported platform capabilities to generate responses.

Depending on the configured workflow, an AI assistant may ask questions, collect required details, provide approved information, or initiate an authorized service action.

An AI assistant should rely on verified information rather than inventing business policies, service prices, appointment availability, or completed transactions.

RRelevate performs routine reviews and improvements to supported AI configurations to help maintain accuracy and usefulness.

However, AI responses are generated automatically and may occasionally contain errors or misunderstandings.

5. AI Does Not Replace Human Judgment

Our AI employees are designed to assist people, not replace appropriate human oversight.

Business owners remain responsible for their own business policies, professional decisions, and customer commitments.

AI assistants are not authorized to independently approve changes to important business policies, pricing, contractual terms, or other matters requiring customer authorization.

Requests involving sensitive account information, unusual billing arrangements, legal matters, or other decisions requiring verification may be referred to an authorized RRelevate representative or the relevant business.

6. Customer Requests and Appointment Confirmations

An AI assistant may collect information about an appointment, reservation, or other business request.

Submitting a request does not necessarily mean it has been approved or confirmed.

For example, an AI employee may collect your preferred appointment date and time. The appointment is considered confirmed only when the connected booking system or an authorized business process has successfully verified the booking.

AI assistants should not claim that a reservation, payment, notification, support request, or other action is completed unless the relevant action has been verified.

7. Information You Share With AI

When you communicate with an AI assistant, you may provide information such as your name, contact details, business information, questions, service requests, and appointment preferences.

Depending on the interaction, that information may be processed to prepare responses, support customer requests, maintain conversation context, or perform authorized workflows.

We aim to collect only information reasonably necessary for the relevant purpose.

Please do not share passwords, one-time passcodes, complete payment card information, or sensitive identity documents through unsecured chat or voice interactions.

For details about personal information processing, please read our Privacy Policy.

8. Website Voice AI and Recordings

RRelevate offers Website Voice AI, allowing visitors to speak with an AI virtual assistant using a compatible website experience.

Where recording or transcription is enabled, visitors should receive appropriate notice and any legally required consent opportunity.

For RRelevate’s own Website Voice AI interactions, our approved standard retention schedule is:

• Audio recordings: up to 90 days.
• Conversation transcripts: up to 12 months.

These retention periods remain subject to applicable legal requirements, legitimate exceptions, and the verified technical capabilities of the relevant systems.

AI services provided to other businesses may have different retention arrangements under their applicable agreements and privacy notices.

9. Privacy and Access to Information

RRelevate handles personal information according to its published Privacy Policy, applicable agreements, and relevant data protection laws.

Access to private conversation records is restricted to authorized personnel and technical service providers where access is necessary for legitimate service purposes.

AI assistants must not disclose one customer’s confidential information to another person.

Account-specific information, including billing records or private customer details, requires appropriate verification before disclosure.

We do not treat the use of a website or submission of a general inquiry as automatic permission to receive unrelated marketing communications.

Where required, promotional marketing messages are sent only with the appropriate consent or other lawful basis.

10. Can AI Recognize Returning Customers?

Where supported and appropriately configured, an AI assistant may use verified existing contact information and relevant conversation history to provide more consistent assistance.

This can reduce repetitive questions and help the conversation continue naturally.

However, AI assistants should not assume a visitor’s identity solely because of a name or an unverified message.

They should not invent previous conversations, purchases, or account history.

Sensitive or private information requires appropriate verification before disclosure.

11. How We Improve AI Accuracy

RRelevate maintains and updates approved business information used by its AI employees.

When an AI assistant encounters an unanswered question or potentially inaccurate information, that issue may be recorded for review.

RRelevate may investigate, verify the correct information, and update the relevant AI knowledge or configuration.

Routine monitoring and improvement are part of our managed service, but this does not mean every AI conversation is continuously observed by a human.

AI outputs should not be considered guaranteed error-free.

12. Human Assistance and Escalation

You can request human assistance when an AI assistant cannot answer your question or when a matter requires personal review.

Maya can help collect relevant details and direct your request through an available support process.

RRelevate provides an initial human response within one business day, Monday through Friday, excluding Philippine public holidays.

This is not a guarantee that every technical or administrative issue will be resolved within one business day.

Urgent security or privacy concerns are prioritized for escalation.

If you’re interacting with an AI employee operated for another business, that business’s own customer support procedures may apply.

13. AI Limitations and Service Availability

AI services may occasionally produce incomplete, inaccurate, or misunderstood responses.

Their operation also depends on factors such as:

• Accurate and current business information.
• Supported software and integrations.
• Internet and website availability.
• Communication platform permissions.
• Third-party service availability.
• Properly configured workflows.

RRelevate does not guarantee uninterrupted AI service, 100% accuracy, or specific business outcomes such as increased sales, lead conversions, or appointment volumes.

AI-generated estimates, examples, and demonstrations should not be interpreted as guarantees of future results.

14. Responsible Automation

Our AI employees are configured to perform approved activities within the scope established for each business.

Where an automated action is available, the AI should follow the relevant requirements before initiating it.

For example, a customer request workflow should collect the required information before submitting the request.

Important business-impacting changes require appropriate authorization.

RRelevate recognizes the need for meaningful human review when automated processing could significantly affect an individual’s rights or interests.

15. Questions, Corrections, and Feedback

We welcome reports of inaccurate AI responses, unclear information, or concerns about an AI interaction.

You may contact RRelevate to:

• Report an incorrect AI response.
• Request clarification about AI-generated information.
• Ask for human assistance.
• Raise a concern about an automated action.
• Submit an appropriate privacy-related request.

We review reported issues according to their nature, urgency, and applicable requirements.

An AI assistant must not claim that a correction, deletion, refund, or other requested action has been completed unless that result has been verified.

16. Our Commitment to Transparency

RRelevate is committed to using AI in ways that support businesses and respect the people who interact with them.

Our guiding principles are:

• Transparency: People should understand when they are interacting with AI.
• Accuracy: AI assistants should rely on verified information and acknowledge uncertainty.
• Privacy: Personal information should be handled responsibly and only for appropriate purposes.
• Human Accountability: Important decisions and exceptions should remain subject to suitable human oversight.
• Continuous Improvement: We review supported AI systems and update relevant information when necessary.
• Respectful Communication: AI assistants should communicate helpfully, naturally, and without misleading or pressuring people.

17. Related Policies

For additional information, please review:

• Privacy Policy: https://rrelevate.io/privacy-policy
• Terms & Conditions: https://rrelevate.io/terms-and-conditions

These policies provide further information about personal data processing, subscriptions, service responsibilities, and applicable customer rights.

18. Contact RRelevate

If you have questions about our use of AI or would like human assistance, contact:

Last Updated: November 3, 2026